Black screen error in login when I upgraded my OS from windows 8 to windows 8.1 then all worked well. But, after setting up process, when I tried to log into my account using my username and password, it just got stuck on an empty black screen for hours along with the instruction “Setting up personalized settings for web platform customizations“. This mainly causes due to pending.xml file that do not allows the system to boot to the desktop and finally stuck at the personalized settings. So, it is happening with you or happened with you and you are in search of the solution, then the solution is that you follow below procedure or steps.
How To Fix Windows 8.1 Login Black Screen Error
Restart your PC from the login screen. You can do so by clicking on the power option from the login screen and then press [shift + (click on restart option)] from the login screen until it seems restarting.
It will send your PC directly to the advanced startup options menu. Now you have to select Troubleshoot → Advanced Options → Startup Settings.
Now restart your PC by clicking on restart button.
Now from the start settings menu, press 4 to “Enable Safe Mode“.
Finally login to your account to check if it is working or not.
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Black screen errors are very frustrating error, above solution if working for many, but if you still fascinating black screen error, then please comment below. You can also contact Microsoft community to get solution.