Solved: Bluetooth Device Not Working In Windows 8.1

Today I upgraded my Windows 8 to Windows 8.1 in my dell inspiron and there are many great features and new apps. But the old issue of Bluetooth problem in windows 8 is not solved by upgrading windows 8 to windows 8.1. But don’t worry, because after working hard and using my tricks on the major issue of Bluetooth in windows 8, today I solved Bluetooth problem in windows 8.1. So now you all can solve Bluetooth issue with the help of my trick.

Bluetooth Problem In Windows 8.1

There are unusual Bluetooth problem in windows 8.1. In Windows 8.1 my Bluetooth mouse, keyboard and headphones were already paired but not able to connect. The blue tooth device connect my wireless Bluetooth devices for few Seconds and then disconnect and searching again and again. My Bluetooth device disconnect again and again and Shows a Error “The btvstack could not be started”. So follow below steps to solve this problem. [tested in dell inspiron and working for all dell laptops].

Download Microsoft Windows 8.1 Pro Pack (Win 8.1 to Win 8.1 Pro Upgrade)

FIX: Bluetooth Not Working In Windows 8.1

Step 1:

→ Go to RUN (Windows Logo + R) and type “services.msc” and Enter.

Step 2:

→ Now find “Bluetooth Support Service” and double click on it.

Step 3:

→ In General Tab change startup type Manual to Automatic.

Step 4:

→ Now click on Log On Tab and mark on “This Account” and type your account name or browse to find your account name.

Step 5:

→ Now remove both hidden password and restart your PC.

Step 6:

→ Now Re install your Bluetooth drivers. You can download latest Bluetooth drivers from your PC official website.

Step 7:

→ If Bluetooth drivers not compatible with Windows 8.1 then follow simple steps.

Step 7a:

→ Go to RUN(Windows logo + R) and type “regedit” to open registry editor.

Step 7b:

→ In registry editor go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion

Step 7c:

→ In Current Version find Current version and change the value 6.3 to 6.2.

→ Now check your Bluetooth device, If you have any question about this problem please comment below.

Solution 2: Watch Video Tutorial Here

This solution is working for all major laptop brands and manufacturers like Dell (Inspiron, Latitude, Precision, Studio, Vostro, XPS, Studio XPS, Alienware), HP (HP Pavilion, HP Omnibook, HP Elitebook), Sony (VAIO), Lenovo (ThinkPad, IdeaPad, 3000 series), Acer (TravelMate, Extensa, Aspire), Asus (Asus Eee, Zenbook), Toshiba (Dynabook, Portege, Tecra, Satellite, Qosmio, Libretto), Samsung (Sens), CompaqIBM, etc.

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  1. nkarichia says

    After a bit of toiling I finally did it though in a different way.If your Bluetooth driver is manufactured by Qualcomm simply go to download either the 32/64 bit zipfolder,extract,run it and you are good to go.In running it a pop-up appears requesting if you wish to proceed just click yes until its over.

  2. chrisfromgreece says

    I didn’t expect it to work but it did !
    Bluetooth headphones+mic is the most convenient thing to hear music, speak via skype/viber and to watch late night horror movies without giving anyone hurt attacks.
    thank you

  3. Lani says

    Thank you so much! This actually worked for me. I was wondering why my bluetooth started having problems after factory resetting my HP laptop even though it used to work fine before that. Now I can use my wireless headphones like normal again. Glad I stumbled upon your post!

  4. Anam says

    Thank u so much..i was really worried because of my Bluetooth not working. Evn by WiFi was not working but with ur solution both are working fine now. Thanx a lot

  5. Hadas says

    Thank you!!!!!!!!!!!!!!!
    Its the only solution that worked for me!!!
    The explanations were so clear and easy to do, thanks alot!!!
    (Asus book)

  6. yasin says

    you are awesome. I have been trying to connect my jambox classic to my acer aspire s 391 for days. I tried alot of things. They did not work. But this one worked. Thanks alot.

  7. Kiryl says

    Thanks alot, it does work!

    ASUS ux32ln… I did the manipulations presented on video,
    then removed BT drivers for win 8 and installed BT driver for win 7×64 (they are the same i assume ) )
    and chnaged the value 6.3 to 6.2 (which is most important thing i think).

  8. Olivia says

    Works like a charm! I can finally use my headset without having to uninstall/reinstall everytime. THANK YOU.

  9. Joshua Hurst says

    Thank you so much for posting this! I can’t believe it took me 9 days of searching and trying different things to find this solution. You are a lifesaver! On a second note, it never takes me this long to find a solution for my linux issues. Shame on you Microsoft/Dell

  10. Ash says

    You are fantastic. I’m using ASUS VivoBook S551LB and the Bluetooth Tab literally froze everytime I try to open it. Uninstalling and restarting with or without re-installing didn’t solve anything.

    I tried your solution exactly as you described it and my bluetooth is working perfect now and I connected my wireless headset to my notebook.

    You have my gratitude.

  11. Jonny says

    I am using a HP ENVY dv6-7200ea notebook and this has worked perfectly with it’s intel 4.0 bluetooth adapter

    Thank you so much for this solution, this was driving me insane!

    I’m amazed at how anyone can find anything like this on windows these days…

    Thanks again!

  12. haney says


    A BIG THANKS………………………

  13. polemistes says

    I first downloaded and installed the newest driver – but Bluetooth did not work properly. Then I found this site and did steps 1-3 and 5 – and this worked for me!

    Thanks a lot.


    My Laptop has window 8.1 .It connect with other mobile by bluetooth but there is no send any matter to Laptop from mobile.Mobile give a message “other system not supported.”

  15. Mohit says

    I have Dell latitude 3540. If I turn on the Bluetooth it keeps on searching and searching. It says ‘Your PC is searching for and can be discovered by Bluetooth devices.’ and it keeps on searching and it will search until the Bluetooth is turned off.

  16. Mohit says

    I have Dell latitude 3540. If I want to pair a device it searches and searches. It says that ‘Your PC is searching for and can be discovered by Bluetooth devices.’ But nothing comes and it keeps searching.

  17. Andy says

    Hi Jay, Thanks for starting this page. I’ve been working on this issue for two days, Microsoft and Asus were of no help. I have an ASUS VivoTab Note 8 tablet pc running W8.1 and trying to connect a Microsoft Wedge Mobile (BT) keyboard. I’ve tried about everything you suggested above and nothing. The tablet is able to pair the keyboard just fine but when I go to type something – no letters/numbers appear. However when I push a key the tablet responds with a click but no letters/numbers. Please help. Andy

  18. Anneso D. says

    My bluetooth don’t work even if it is activated.
    My problem is that in services.msc, I don’t have the Bluetooth support service line.
    I don’t know how to bring it back.
    Can you help me?

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