Solved: Bluetooth Device Not Working In Windows 8.1

Today I upgraded my Windows 8 to Windows 8.1 in my dell inspiron and there are many great features and new apps. But the old issue of Bluetooth problem in windows 8 is not solved by upgrading windows 8 to windows 8.1. But don’t worry, because after working hard and using my tricks on the major issue of Bluetooth in windows 8, today I solved Bluetooth problem in windows 8.1. So now you all can solve Bluetooth issue with the help of my trick.

Bluetooth Problem In Windows 8.1

There are unusual Bluetooth problem in windows 8.1. In Windows 8.1 my Bluetooth mouse, keyboard and headphones were already paired but not able to connect. The blue tooth device connect my wireless Bluetooth devices for few Seconds and then disconnect and searching again and again. My Bluetooth device disconnect again and again and Shows a Error “The btvstack could not be started”. So follow below steps to solve this problem. [tested in dell inspiron and working for all dell laptops].

FIX: Bluetooth Not Working In Windows 8.1

Step 1:

→ Go to RUN (Windows Logo + R) and type “services.msc” and Enter.

Step 2:

→ Now find “Bluetooth Support Service” and double click on it.

Step 3:

→ In General Tab change startup type Manual to Automatic.

Step 4:

→ Now click on Log On Tab and mark on “This Account” and type your account name or browse to find your account name.

Step 5:

→ Now remove both hidden password and restart your PC.

Step 6:

→ Now Re install your Bluetooth drivers. You can download latest Bluetooth drivers from your PC official website.

Step 7:

→ If Bluetooth drivers not compatible with Windows 8.1 then follow simple steps.

Step 7a:

→ Go to RUN(Windows logo + R) and type “regedit” to open registry editor.

Step 7b:

→ In registry editor go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion

Step 7c:

→ In Current Version find Current version and change the value 6.3 to 6.2.

→ Now check your Bluetooth device, If you have any question about this problem please comment below.

If this post really solve your problem then, please follow me:

This solution is working for all major laptop brands and manufacturers like Dell (Inspiron, Latitude, Precision, Studio, Vostro, XPS, Studio XPS, Alienware), HP (HP Pavilion, HP Omnibook, HP Elitebook), Sony (VAIO), Lenovo (ThinkPad, IdeaPad, 3000 series), Acer (TravelMate, Extensa, Aspire), Asus (Asus Eee, Zenbook), Toshiba (Dynabook, Portege, Tecra, Satellite, Qosmio, Libretto), Samsung (Sens), CompaqIBM, etc.

Recommended Bluetooth Solutions:

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Comments

  1. cam says

    It solved the bluetooth audio device not being able to start up. But I still cannot pair my phone.

    Dell Inspiron 15R 5537. with the DW1705_W8_X02_A00_Setup-DK2MK_ZPE drivers
    Both Galaxy S2 and Nexus 4 do not connect.

    Thanks for Trying. I hope a patch will be out soon.

    • Tony says

      Hey mate. After struggling with this for 3 days I stumbled upon this post on an HP support website (I have a Dell Inspiron 3521, just updated to Windows 8.1 and pairing an iphone 5)
      Everyone else said to change the account name to your PC name which did not work. This worked like a charm. Good luck!

      Re: bluetooth with windows 8.1
      Options

      ‎12-30-2013 07:03 PM

      “hpexpert” almost had it right.

      - Simultaneously hit the “windows” key & the “r” key.

      - type in “services.msc” & click OK which bri8ngs up Services(Local) window.

      - double click the “Bluetooth Support Service”.

      - Click the “Log On” tab.

      - click the “This account” circle.

      - Type in “Local Service” without quotes.

      - delete anything in both Password fields and leave blank.

      - click Apply & OK which takes you back to the Services(Local) window.

      - In the upper left of the window, you should see Bluetooth Support Service in bold.

      - underneath the upper left title should be a hyperlinked “Start” the service. click it & you should be back in business.

      Don’t know if it makes any difference re Manual or Automatic.

      The above is a modified version of the following link:

      http://support.microsoft.com/kb/2478117

      • C. Brown says

        Thanks, Tony! I went and changed that and Handsfree Service and Driver as well. The good news is that I definitely can now at least pair my headset. But I’m still having trouble with the mic. And I’m afraid that I’m probably back to square one and will need to delete and add it every single time, which is the problem I had when I came into this forum.

        • Tony says

          Sorry it didn’t work for your mic, but I’m glad to get those instructions posted. They worked for my issue and were very hard to find. Hope you find a solution–I know how frustrated you must be!

      • Jennifer says

        Thank you so much, Tony! I tried the instructions on this main page first, but that didn’t work. Your instructions (Local Service) worked perfectly for me and I’m finally connected (I was beginning to wonder if it would ever happen.) Thank you again. :)

  2. cam says

    Ok , I got it working by installing just the extensrion of this app Wireless_16.5.3_e164.exe from intel as advised by microsoft

    • Jay Bokhiria says

      Hello Terence,

      Please give me a details of your PC and tell me what actually the problem is and what’s happening with bluetooth.

      Thank You.

    • Jay Bokhiria says

      Hello One,

      Please give me a details of your PC and tell me what actually the problem is and what’s happening with Bluetooth.

      Thank You.

  3. Stephen Bateson says

    This worked for me.
    Computer: Dell Latitude ST2E (Win 8.1 Tablet)
    Device: Nokia BH-505

    This device previously worked successfully under Win 8. The update to Win 8.1 caused the device to no longer connect in a manner similar to this thread’s description. Before finding this thread I had already tried updating drivers but that did not work.

    I subsequently applied steps 1 to 5 of this thread. My device now connects and works properly.

    Note: The connection sometimes takes up to 30 seconds. But once connected works fine. So patience beyond the capacity of some is required. ;)

  4. wilma says

    Hi I had my Laptop (ASUS VivoBook X202E-DH31T 11.6″ Multi-Touch Notebook) updated from windows 8 to windows 8.1. The bluetooth can’t connect to my cellphone (Samsung Galaxy Ace), i tried a lot browsing the net to find solution to this problem but i cant find any…please help me solved this problem, i hope for immediate feedback.

    Thanks :D

    • Jay Bokhiria says

      Hello Wilma,

      Please Try This,

      1. Go To Bluetooth Setting Option by right click on Bluetooth icon -> Open Settings.
      2. Click the Options tab, and then make sure the Allow Bluetooth devices to connect to this computer check box is selected.

      I’m waiting for your answer, thank you.

  5. Thomas Hicks says

    My bluetooth is not working i had window 8 it work ok but i upgrade to windows 8.1 and it quit working i did all the steps and still dont work i have Inspiron 5737

  6. Dee Dee says

    Hi, same problem goes to my laptop.I can not detect any bluetooth devices…At the Pc setting ,”Manage bluetooth device” there it keep buffering and showing “Your PC is searching for and can be discovered by bluetooth devices.” But after a long time it din’t get any result.And it can’t even detected by my phone through bluetooth. I currently using window 8.1 which upgrade from windows 8. My Laptop brand is lenovo Y410p..I hope to get a solution as soon as possible cause i have task to do..tq..

    • Jay Bokhiria says

      Hello Dee Dee,

      Please Try This,

      1. Go To Bluetooth Setting Option by right click on Bluetooth icon -> Open Settings.
      2. Click the Options tab, and then make sure the Allow Bluetooth devices to connect to this computer check box is selected.

      I’m waiting for your answer, thank you.

      • Bovril says

        No fiddling required for Lenovo devices (Lenovo G400s, G400s Touch, G500s, G500s Touch) – they’ve uploaded 8.1 compatible drivers here:

        http://support.lenovo.com/en_NO/detail.page?DocID=DS037808

        Tested and working on all supported models. (I set-up roughly 10 machines/day)

        Samsung Laptops are bit more awkward – you have to prepare them in a certain order. From clean install, the order is: Samsung Update, Windows Update, 8.1 Update, Samsung Update again, Windows Update again.

        So far I’ve not been able to get them working on machines which have already upgraded to 8.1 without following this process.

    • Jay Bokhiria says

      Hello Barby,

      Please give me a details of your PC and tell me what actually the problem is and what’s happening with Bluetooth.

      Thank You.

      • Barby says

        The computer is fairly new (I bought it about 3 weeks ago) so I upgraded to 8.1 when I got it. So I don’t know if I had a problem or not before upgrading. Originally I was able to pair my phone and laptop, but it never stayed connected for more than about 30 seconds..I uninstalled all bluetooth drivers a few times, made sure I had the most up to date drivers, and now it seems to recognize my phone as a Bluetooth device, but it just won’t connect. What info do you want about my computer

          • Barby says

            I had previously found one place where I could uncheck that area and I did. But under Network Adapters/Bluetooth, there isn’t even a Power Management Tab, so still not solved

          • Cliff says

            Sorry for wasting your time, after finding the correct bluetooth driver update from the support site it finally fixed! :smileyvery-happy:

            For others who has the same problem as me can go to this specific link and download the driver update.
            http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS037905

            Who knew a simple update would fix it. (Also make sure you have the correct system locale, mine is English (US) but I changed it to Korea coz I needed it for gaming purpose, so I had to change it back to English (US) in order to continue with the installation)

          • Jay Bokhiria says

            Hi Barby,

            Here is two solution for this problem, please try this and if it not works then tell me.

            Solution 1:

            Go to RUN(Windows logo + R) and type “regedit” to open registry editor.

            In registry editor go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion

            In CurrentVersion find Current version and change the value 6.3 to 6.2.

            If already Currentversion is 6.2 then follow the Solution 2.

            Solution 2:

            Remove your phone from your laptop (Devices and Printers).

            Then click on Add a device and set your phone Bluetooth to pairing mode.

            When your phone’s Bluetooth shows up in list then CLICK ON NEXT BUTTON. -> After your phone Bluetooth shows up in device and printer then Right click and go to Properties and select ALL option for services. May be it will works for you.

            All above solution is works on DELL inspiron laptops, may be it will works for you.

            Thank you.

          • Barby says

            I’ve already tried solution 1. The “remove device” gives me a “remove device failed” message. I’ve tried removing the device when the phone is off, and then tried when it is on. Both times it failed.

  7. Cliff says

    I’m using Lenovo Y410P as well and the Bluetooth no longer works after I upgrade to Win 8.1 from Win 8.

    By not working I meant, it paired with my device but doesn’t stay connect or even connect at all. I have remove and re-pair it numerous times to no avail. Please help. :/

  8. Robert Gunson says

    Sorry Folks… cannot complete:

    Step 4:

    → Now click on Log On Tab and mark on “This Account” and type your account name or browse to find your account name.

    any suggestions?

  9. Jef de Bruges says

    You can’t be serious. This OS and all its woes is even worse than Linux/Ubuntu when it comes to these kinds of problems (and all sorts of others as well). Even though Microsoft is one of the wealthiest companies on earth, and Linux/Ubuntu is mainly community driven. Flabbergasting!

  10. Dalia says

    i bought my laptop 3 days ago and the Bluetooth was working just fine but when i upgraded to windows 8.1 it stopped pairing with my phone (the pairing remain for like seconds and then under it appears not connected)
    please help me
    my laptop is lenovo G580

    • Dalia says

      oh and the password part in the settings every time a message appears telling me the name is invalid or the password does’t match with the account name

      • Jay Bokhiria says

        Hi Dalia,

        In account name field type your “computers name” and In password field type your “account password” or if not set up account password then leave it blank.

        also I recommended this two solution for this problem, please try this and if it not works then tell me.

        Also See: Wireless Bluetooth Mouse, Keyboard and Headphones Keeps Disconnecting In Windows 8

        Solution 1:

        Go to RUN(Windows logo + R) and type “regedit” to open registry editor.

        In registry editor go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion

        In CurrentVersion find Current version and change the value 6.3 to 6.2.

        If already Currentversion is 6.2 then follow the Solution 2.

        Solution 2:

        Remove your phone from your laptop (Devices and Printers).

        Then click on Add a device and set your phone Bluetooth to pairing mode.

        When your phone’s Bluetooth shows up in list then CLICK ON NEXT BUTTON. -> After your phone Bluetooth shows up in device and printer then Right click and go to Properties and select ALL option for services. May be it will works for you.

        All above solution is works on DELL inspiron laptops, may be it will works for you.

        Thank you.

        • Dalia says

          i tried but it just won’t be removed
          look
          i installed the device software from lenovo support and removed the previous ones from the device manager
          p.s there was a critical message in the lenovo solution center and it was deleted after i did that step
          but till now it won’t connect or be removed

          • Jay Bokhiria says

            Hi Dalia,

            In Step 4, follow below steps:

            - Click Start, type “Services.msc” in the Search programs and files box, and then press ENTER,
            - Locate and double click the Bluetooth Support Service service.
            - Click the Log On tab,
            - In the This account text box, type “NT AUTHORITY\LocalService”,
            - Set both Password fields blank,
            - Click Apply and then OK,
            - Repeat these steps for the Base Filtering Engine service.
            - Restart both services.

  11. Peter says

    Jay, I have a Dell XPS 1027 and neither Bluetooth nor my Samsung Galaxy Smarphone > PC work after upgrading to Win 8.1 I have followed your fix up to this point

    Step 3:

    → In General Tab change startup type Manual to Automatic.
    Step 4:

    → Now click on Log On Tab and mark on “This Account” and type your account name or browse to find your account name.

    which is where I get lost. The account name is default “local service” with a password. If I go to BROWSE I simply get a “Select User” pop up but it has no account name listed, but boxes about “Object Types” and “Locations” etc (e.g. WINDOWS-SD6RLNH) none of which I understand.

    Do you mean my administrator account name, then stike out the passwords and apply? Or?

    The XPS One 27 seems to have lots of Bluetooth issues. Amazingly, they let one update Win 8.1 automatically, without warning, only to be later told you needed to delkete all your old drivers and re-install new ones afterwards, otherwise deteting and re-installing would not work. Their solution so far? Go back to Win 8 and start over! Grrrrrrrrrrrrrr.

    Thanks

    • Jay Bokhiria says

      Hi Peter,

      Yes, type your administrator account name.

      If it doesn’t work then follow below steps:

      - Click Start, type “Services.msc” in the Search programs and files box, and then press ENTER,
      - Locate and double click the Bluetooth Support Service service.
      - Click the Log On tab,
      - In the This account text box, type “NT AUTHORITY\LocalService”,
      - Set both Password fields blank,
      - Click Apply and then OK,
      - Repeat these steps for the Base Filtering Engine service.
      - Restart both services.

      I’m waiting for your answer, thank you.

  12. J Herr says

    Problem resolved. a little bit hard to find current version/current version chnge 6.3 to 6.2, but finally found. step 7 may requeire to mention that current version/ current version is to the right of the left side column. thank you

  13. Barby says

    My original post re my problem was on November 19, and I still cannot pair my Samsung phone with my Acer laptop. I’ve pretty much tried everything in this thread. One thing I have noticed is that when I right click on the Bluetooth icon, and then click on Open Settings, nothing happens. The same thing when I try to do it through the Windows 8.1 search area. When I click on Bluetooth settings, nothing happens.

    • Jay Bokhiria says

      Hi Pawel,

      Yes, Do this. (Your Bluetooth driver version is 12.0.0.1900 and new driver version is 12.0.0.7620)

      Thank You.

      • Pawel says

        I done it, but I can’t see no changes, I still cannot connect my stereo headset- It paired with notebook in short time like 3 or 4 sec (progress bar doesn’t reach full line), show as connected, and after next few sec notebook disconnect with device. No matter, if this procedure is made in device manager or in bluetooth section. I also turn off energy managment in device manager.
        My Samsung Omnia connect with my notebook normally, also I can connect with headset by BlueSoleil (but it’s just trial version).

  14. Gagan deep says

    When i go to the log on tab and try to remove the passwords. it says “the new logon name will not take effect untill you stop and restart the service” ..

    How to stop the service now ?

    My Laptop model is Sony vaio SVE15128CNB

    • Jay Bokhiria says

      Hi Gagan,

      First go to Search and Type “Services” and click settings then click “View local services“.
      Then Find Bluetooth Support Services.
      Now Right Click on Bluetooth Support Services and click Stop.

  15. Kevin says

    I have the bluetooth problem on the Lenovo Ideapad s510p touch. Tried the uninstall and reinstall, and following the steps but still does not work.

    • Jay Bokhiria says

      Hi kevin,

      Method 1:

      1. First go to search and type “Device Manager“.
      2. click Settings and then click Device Manager.
      3. In Device Manager, Find your Bluetooth device and right click on it and then click Properties.
      4. Click Power Management tab and then UNCHECK “Allow the computer to turn off this device to save power”

      Method 2:
      Follow simple steps:

      1. First go to search and type “Device Manager“.
      2. click Settings and then click Device Manager.
      3. In Device Manager, Find your Bluetooth device and right click on it and then click Update Driver Software.
      4. Then click Browse my computer for driver software.
      5. Click Let me pick from a list of device drivers on my computer.
      6. Click on your Bluetooth Software and then click Next.
      7. That’s It.

      Let me know if it works, thank you.

  16. Lukeb says

    Hi Jay,

    Since upgrading to Windows 8.1, the Bluetooth on my Acer Laptop is playing up.

    I have downloaded the latest Broadcom Atheros driver from the Acer website however when I connect to my Bluetooth Speaker system, music playback skips and jumps. Prior to the upgrade Music played back fine.

    I had this issue with Windows 8 when the Acer “Live Updater” updated the Broadcom Driver before, and I somehow managed to get the old driver back, however for Windows 8.1 this is not an option as the Windows 8 driver doesn’t want to run the installer in Windows 8.1.

    It’s really bugging me as I chose this laptop based on it having Blu-Ray player and Bluetooth 4.0 built in. I am using an Acer Aspire V3-771G.

    Luke

    • Jay Bokhiria says

      Hi Luke,

      Method 1:

      1. First go to search and type “Device Manager“.
      2. click Settings and then click Device Manager.
      3. In Device Manager, Find your Bluetooth device and right click on it and then click Properties.
      4. Click Power Management tab and then UNCHECK “Allow the computer to turn off this device to save power”

      Method 2:
      Follow simple steps:

      1. First go to search and type “Device Manager“.
      2. click Settings and then click Device Manager.
      3. In Device Manager, Find your Bluetooth device and right click on it and then click Update Driver Software.
      4. Then click Browse my computer for driver software.
      5. Click Let me pick from a list of device drivers on my computer.
      6. Click on your Bluetooth Software and then click Next.
      7. That’s It.

      Let me know if it works, thank you.

  17. Jun-Jun says

    hi i found this thread very helpful.
    i got my issue resolved by updating the drivers to the latest available version according to the manufacturer’s website.

    but the problem is, its not connecting to my phone, which was working previously with the Win 8 SL OS, right now i am on Win 8.1 Pro…

    Do u have any suggestions that might work?Please help..Thank you!

  18. Mohamed Nabih says

    hi jay,
    Thanks for these useful info. I was trying to re-install the bluetooth driver as stated in the steps, I uninstalled the bluetooth module (which was hidden in device manager) then now I cant find it any more and cant find how to install it again. I tried adding a new hardware, but at the end it told me that this device failed to start.

    PC: HP pavilion dv6700
    Device: Broadcom Corporation HP Bluetooth Module

    waiting for your reply as soon as possible.

  19. Paul says

    When I try to do the step where I put the name of my computer as “This Account:”

    I get the error message, “Service bthserv could not be configured to run under account name “[My account]” on computer Local Computer. Service bthserv runs in a shared process”

    Error 1057

    • Jay Bokhiria says

      Hi Paul,

      Step 1:

      → Go to RUN (Windows Logo + R) and type “services.msc” and Enter.

      Step 2:

      → Now find “Bluetooth Support Service” and double click on it.

      Step 3:

      → In General Tab, Click Stop (below at Service status) and then go to Log On tab and type your account name in “This Account” field. After Complete process then Start the service.

      Thank You.

  20. jitendra says

    hi
    i have HCL ME ICON L 1065 laptop. After upgrading it to windows 8.1 my bluetooth was not working. so i installed the extensrion of this app Wireless_16.5.3_e164.exe now blutooth is showing but it is still not finding any bluetooth devices. kindly help

  21. devendra says

    i have sony vaio vpccb35fn upgraded to win 8.1
    my device manager does not show bluetooth
    i have tried all u said but still cant add my account in bluetooth support service done after stopping it
    Error:”services bthserv could not be configured to run under account name”

    how to activate bluetooth in my laptop……??

    • Jay Bokhiria says

      Hi Devendra,

      Step 1:

      → Go to RUN (Windows Logo + R) and type “services.msc” and Enter.

      Step 2:

      → Now find “Bluetooth Support Service” and double click on it.

      Step 3:

      → In General Tab, Click Stop (below at Service status) and then go to Log On tab and type your account name in “This Account” field. After Complete process then Start the service.

      Thank You.

  22. Singh says

    my mobile(samsung) is paired with the laptop(sony vaio) but every time I am sending something from laptop to mobile it is showing failed… plz tell me what to do??/

  23. Eduardo says

    I’ve tried everything by now. Installing the latest drivers didn’t work, changing from 6.3 to 6.2 didn’t work .
    It keep saying that the driver isn’t compatible. My laptop is an ASUS K55VD. Is there any other possible solutions?

  24. Elly says

    It’s finally working when i did the steps you advised Dalia on as I have a Lenovo as well. Thanks a million.

    • Barby says

      Mine is still not working. I have an Acer Aspire laptop, and have tried many of the suggestions here. Do you think it’s OK for me to try the solution that works for Dells?

  25. HEATHER says

    I have an Acer V5 and I have upgraded my new laptop form windows 8 to 8.1 with the Acer updater, when I set it up originally still using windows 8 I ran the updater the, I have tried many of different fixes but nothing works, the Bluetooth drivers have been updated, the computer is telling me that the registry has an issue, can you help

  26. crewe says

    hello. i did follow the steps but still my bluetooth can’t detect my phone and mouse.. but my phone can detect my mouse.. help please.. thanks!

    dell xps 15 (L521x), window 8.1

  27. Jitsntricks says

    This post solved my Bluetooth issues with getting my Targus work in case keyboard to pair with my Dell Latitude 10 tablet, newly upgraded to Windows 8.1. Thank you for posting this! It is greatly appreciated!

    Would you be able to email me an explanation of why we would want to make this change in the registry? Also for the account when configuring the Bluetooth services in services.msc? That would help me understand better.

    Thank you again!!

  28. Googl3 says

    hello…i had try your method but still my bluetooth cant start…in device manager i found error in bluetooth driver..”Currently, this hardware device is not connected to the computer. (Code 45). To fix this problem, reconnect this hardware device to the computer.
    how to fix this..my laptop is acer v5-431….

  29. Pawel Wysocki says

    I have Sony Vaio and I think I did what you wrote but now I cannot restart Bluetooth Support Service as it pops up Error 1079: The account specified for this service is different from the account specified for other services running in the same process. Any idea?

    Thx for hard work explaining btw…

    • says

      Hi Pawel Wysocki,

      1. First go to Search and Type “Services” and click settings then click “View local services“.
      2. Then Find Bluetooth Support Services.
      3. Now Right Click on Bluetooth Support Services and click Stop.

      After change settings then Start again. thank you.

      • Pawel Wysocki says

        Jay,

        Thx for your quick response. The thing is I have two different user accounts. Let’s say local account is named “local” and Microsoft is named “microsoft”. The only user account I can set bluetooth support service is “local”. Somehow I can not set it to “microsoft”. It does not recognise the user. When I set it to “local” it gives me Error 1079 and doesn’t want to restart. I can also set it to log on as “local service” and I can start it, although it doesn’t solve the main problem – bluetooth doesn’t work. Any idea?

        • says

          Ok, I’ll reply to me:) What finally helped was to reinstall the drivers for my bluetooth. The not-so-new-ones (amybe 1 month old) did not help, but the very fresh ones (couple of days) did. I mixed new drivers with some steps from Jay so I’m not completely sure what was the key but I think installing drivers should be the first step. These asre the drivers from atheros and not from vaio. The ones from vaio didn’t help at all. So my best advice: look for new drivers but not on your notebook support site but rather bluetooth device producer support.

    • Barby says

      I have pretty much tried every suggestion in this thread and it is still not connecting. My laptop ifinds my phone, but then won’t pair

  30. C. Brown says

    I have an HP Envy X2 with Windows 8.1. Before I used your method, I’d have to uninstall the device and re-pair it every time I turned either the headset (an Arctic P311) or computer off. Both the audio and mic worked that way.

    I followed Steps 1 to 3. For Step 4, I chose to select the top button, “Local System account.” I did not check “Allow service to interact with desktop.” The reason I did this was there was no alternative for changing “This account” to my computer name; I got error messages when I did that. Now this does let my computer see my headset now.

    But I cannot now get my mic to work. It is using the driver for my internal speaker and insisting that I plug it into a jack. I do not have the option to substitute another driver.

    But now I have a new problem. It could have been because I set the

      • C. Brown says

        Hey, Jay!

        I downloaded a Broadcom Bluetooth driver for my HP, desperate for a fix. Instead, now I can’t delete my device (and actually couldn’t after following your instructions) – but it won’t pair anymore. I want to cry, ’cause I know the headsets work (with my cell), but I bought them to work with my softphone – and they’re useless.

        Any help you can provide would be appreciated. I’m trying to work with the Arctic guys, too, but so far, nothing.

        • says

          Hi C. Brown,

          Follow simple steps:

          1. First go to search and type “Device Manager“.
          2. click Settings and then click Device Manager.
          3. In Device Manager, Find your Bluetooth device and right click on it and then click Update Driver Software.
          4. Then click Search automatically for updated driver software.
          That’s It.

          First remove your mobile phone paired bluetooth from your laptop and then Add Bluetooth from your HP laptop, means paired your phone bluetooth from laptop.

          Thank You.

  31. narender says

    I have vaio vpceh 25en currently I install windows 8 pro my laptop Bluetooth nt turn on / nt dectect in devise manager also any solution plzzz

      • says

        Hi Narender,

        Follow simple steps:

        1. First go to search and type “Device Manager“.
        2. click Settings and then click Device Manager.
        3. In Device Manager, Find your Bluetooth device and right click on it and then click Update Driver Software.
        4. Then click Search automatically for updated driver software.
        That’s It.

        Let me know if it works, thank you.

  32. Bhavin Shah says

    It worked on my Windows 8.1 man! I was just thinking of downgrading to 8 or 7. Your instructions helped me. :D
    Wireless Music! :D
    Thanks a ton bro!
    Peace! (Y)

  33. HSO says

    Hello! I have tried all the possibilities/ steps mentioned here on this page, but still out of luck :( I am using HP Pavilion dv7 laptop, which is having in-build bluetooth hardware. Ever since I have upgraded it to Windows 8.1, bluetooth has stopped working. I have already tried lots of different driver versions from HP also.

    Nevertheless below mentioned two things are happening when I am trying to follow your Step 4:

    → Now click on Log On Tab and mark on “This Account” and type your account name or browse to find your account name.

    1. If I am changing a/c name from by default “Local Service” to my computer’s account name, than it is not starting the “serving status” under General Tab.

    2. When I am leaving the password space empty and the moment I click on Apply button it is coming back automatic and not leaving the place empty.

    I would be very thankful, if you can please help me to find some solution.

    Kind regards,

    Harinder

    • says

      Hi HSO,

      Step 1:

      → Go to RUN (Windows Logo + R) and type “services.msc” and Enter.

      Step 2:

      → Now find “Bluetooth Support Service” and double click on it.

      Step 3:

      → In General Tab, Click Stop (below at Service status) and then go to Log On tab and type your account name in “This Account” field. After Complete process then Start the service.

      Thank You.

  34. Siddharth says

    Hello ,

    I have a Dell Inspiron M5010 Laptop

    I just recently upgraded it to Windows 8.1

    I tried the above steps but still I cant get my bluetooth driver to install .

    Can you please tell me which driver I have to install for my laptop and what to do regarding compatibility/.

  35. Carrie says

    unfortunately it’s not working for me. it’s ever worse. before it could find my phone, jus after pairing it lost the connection in few seconds, now it doesn even find the phone. i have lenovo idea pad g500h (with win 8.1 64bit system), i installed the most recent driver.

      • Carrie says

        the drivers are the most updated ones. it still doesnt work. i wanted to do that thing from ‘wireless bluetooth mouse(…)” post, but in my device managaer i cant find the Power Management Tab to Unmark on “Allow the computer to turn off this device to save power”… so the bluetooth still doesnt work ar all

  36. Calithea says

    HI, i have ACER Aspire V5-471 (windows 8.1, 32 bit)
    I got the same problem too, i’ve already follow your steps, but still, it doesn’t work….
    it couldn’t send or receive anything from my phone (samsung galaxy ace)
    and ACER said the bluetooth drivers for is still unavailable..
    But thanks for your post, i think, i’m not mad of it (this bluetooth problem) anymore…
    i’ll be waiting for your reply

  37. Neal says

    Hi

    I’m running Windows 8.1 on an Alienware M14X R2 and can’t get Bluetooth working.

    - No sign of the Bluetooth device in Device Manager
    - Tried various suggested drivers but they either install and have no effect or ask me to “enable bluetooth using wireless switch” in order to complete installation but I can’t do so.

    I’ve been trying to fix this for 3 days now and have read every article I can find but nothing seem to work.

    Any suggestions?

    Thanks,

    Neal

  38. Ujjal Mondal says

    I have Lenovo G500s… I also face Bluetooth problem….My OS is windows 8.1 single language.

    Please help me….

    • says

      Hi Ujjal,

      Please Try This,

      1. Go To Bluetooth Setting Option by right click on Bluetooth icon -> Open Settings.
      2. Click the Options tab, and then make sure the Allow Bluetooth devices to connect to this computer check box is selected.

      Update drivers here: http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS035626

      Now start your Bluetooth device, if not working then follow below steps.

      In Step 4, follow below steps:

      - Click Start, type “Services.msc” in the Search programs and files box, and then press ENTER,
      - Locate and double click the Bluetooth Support Service service.
      - Click the Log On tab,
      - In the This account text box, type “NT AUTHORITY\LocalService”,
      - Set both Password fields blank,
      - Click Apply and then OK,
      - Repeat these steps for the Base Filtering Engine service.
      - Restart both services.

  39. Julian says

    I have been round and round trying to sort out a Bluetooth issue with my Samsung Ultra book which is a NP7403UE-S02UK. I have updgrade from Win 8 to 8.1 via MS update service. Everything seems to be working except for Bluetooth. I am unable to connect any device.

    I have used the Samsung drivers and also tried the newer Intel ones. I have a Intel® Centrino® Advanced-N 6235 wifi/bluetooth device. The odd thing is via the system tray, bluetooth, the “Allow devices to connect” is grayed out – presumably stopping the connnections! I have tried, as far as I can see, following your recommendations for uninstalling, rebooting and installing drivers again all to no avail.

    Do you have any other ideas please?

    • Julian says

      Seemed to have solved it myself, but this may help other people. The trick seems to be updating the main Intel wireless driver from the intel website. This also contains the drivers for bluetooth. Once this is done, reboot. I found that I could now click on “Open Settings” from the Bluetooth icon in the system tray and then “allow devices to find the pc”. I also added an incoming Com port – unsure if this was necessary? Anyway I can now see devices, pair and send files both ways. So a success.

  40. Sazi says

    I also had a problem with the bluetooth after the windows 8.1 update on my HP envy dv6 but I downloaded the Mediatek Bluetooth Software Driver from HP website installed it. Now my bluetooth is running perfectly

    • C. Brown says

      I’m so happy that worked for you, Sazi! I already had the latest drivers, dated October. What I’ve been able to glean from the web is that for an update to fix the problem, it has to be dated sometime December or later. I’ve notified HP and my particular Bluetooth driver manufacturer (Broadcom) to no avail.

  41. kikiri says

    OK I have a Lenovo g505s with windows 8. updated to windows 8.1 and bluetooth stop working, didt appear in taskbar, could not connect my phone to the computer, send or receive anything using bluetooth the only thing i could find was the change bluetooth settings window. I tried the instructions at the beginning of this page and now i cant find anything about a bluetooth on the computer, not even the “change bluetooth settigs”. Cant find anything just the old bluetooth folder that contained files i sent when i had windows 8. This is very frustrating since I one of the reasons I bought this computer was because it had bluetooth and I use it a lot for work. Please help ASAP!! Again I have a Lenovo G505s, AMD A8 64 bit windows 8 updated to windows 8.1 HELP!!

  42. Nikki says

    I have an Sony Vaio T Series Ultrabook touch…I also did the 8.1 update..My Bluetooth connects then disconnects after a few seconds..after then connection is made and disconnected the Bluetooth will not reconnect. Please help, Thanks!

  43. akhila says

    Hello,
    I have been trying to fix my bluetooth for days now… Nothing has worked :(
    I bought my laptop with windows 8.1 installed,
    its a HP Pavilion 15 Notebook PC.
    I have tried all the options given above, it connects with my phone for a few seconds, opens a new window “device setup”, and waits for a few seconds, after it loads completely, it closes the window and disconnects from my phone.
    Please help!!

    • says

      Hi Akhila,

      (From Tony’s comment)

      Follow below steps that working for HP.

      - Simultaneously hit the “windows” key & the “r” key.

      - type in “services.msc” & click OK which bri8ngs up Services(Local) window.

      - double click the “Bluetooth Support Service”.

      - Click the “Log On” tab.

      - click the “This account” circle.

      - Type in “Local Service” without quotes.

      - delete anything in both Password fields and leave blank.

      - click Apply & OK which takes you back to the Services(Local) window.

      - In the upper left of the window, you should see Bluetooth Support Service in bold.

      - underneath the upper left title should be a hyperlinked “Start” the service. click it & you should be back in business.

      Don’t know if it makes any difference re Manual or Automatic.

      • Akhila says

        I have tried that… For some reason, I’m unable to make the password fields empty… Even when I delete the passwords and press accept, it comes back…!! It doesn’t work..

        • says

          Hi Akhila,

          Step 1:

          → Go to RUN (Windows Logo + R) and type “services.msc” and Enter.

          Step 2:

          → Now find “Bluetooth Support Service” and double click on it.

          Step 3:

          → In General Tab, Click Stop (below at Service status) and then go to Log On tab and type your account name in “This Account” field. After Complete process then Start the service.

          Thank You.

  44. LucaP says

    Hi Jay, thanks for your fix suggestion, but it didn’t work for me.

    I’ve a new Asus S400CA Vivobook laptop, with updated Windows 8.1. When I tried to transfer file between my Htc One S smartphone (that works fine wiht my other Windows 7 Samsumg NC10 netbook and Windows 7 HP ProBook 4540s working laptop) I fond the same problems you got: First the paring was ok, but after few seconds, they were disconnected.
    So I tried to change the proprieties of the bt services and downloaded the last driver from the Asus support web page, as you suggested, but now it’s worse.
    Before, I could try to remove the paring with the smartphone to retry again, and clicking on the tray bar icon, I could open the bt settings to make visible the laptop for paring…now, if I try to remove the smartphone, it says is not possible to remove, and if I tried to use the bt icon to manage the settings, such as to make visible the laptop for paring with other devices, is not possible….
    The Qualcomm Atheros driver hasn’t a power managment option on the proprieties of the bt device…
    Do you have any other suggestion and idea to make me try to fix it?
    Thanks a lot in advice!

  45. d says

    My problem is that my windows 8.1 computer will pair with a bluetooth speaker but after a bit of litsening (anywhere from 10 minutes to 1.5 hours) it will start breaking up and sounding choppy. This only happens with the new windows8.1 laptop that I have; the speaker works fine with all devices that are not windows 8.1.

    I have spent hours on the phone with tech support. The technicians have repeatedly updated the drivers and made sure that I have all service pacs etc.

    I think it is windows 8.1
    It has some problems that need to be worked out.

  46. Zach says

    Hi Jay. I have a Lenovo s510p and i followed your steps. I am trying to connect with my pair of wireless headphones. The device is on the list of bluetooth devices, but it says it is not connected. If I right click on it and click on the “sound settings” tab, it will bring up a list of devices able to be used. My headphones are there, but they say disconnected. If I right click on them and select “connect” nothing happens. Let me know if you can figure out a solution. Thanks!

  47. Yang says

    i am trying to change from 6.3 to 6.2 but once i got into “HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion”
    i do not see “Current version” to change the value 6.3 to 6.2.

  48. Yang says

    also do you have a personal email where i can contact you as i may need help on other things? could you please email me at “yang.dynasty.bullies@gmail.com”

  49. Brett says

    Hi,
    I have an Acer travelmate P 455mg which I upgraded to windows 8.1 I used to use a Logitech V470 Bluetooth mouse but it will no longer connect. It used to connect with Windows 8 but since upgrading, nothing.
    Please help
    Thanks
    Brett

  50. leckk625 says

    Hi Tony,

    I downgraded to Windows 8 from 8.1 some months ago so I could use of my devices. After seeing your post yesterday,I decided to give Windows 8.1 another try. Well, I installed it a couple of hours ago but ran into a problem using the steps you provided (Step 4). Where do I get the “this account” name from? I was thinking it was the computer name but it’s not allowing me to use that. When I browse, I am coming to “select this object type: User or built-in security principal: and “from this location: the computer name”. Help please? Thanks. LeVi

    • Tony says

      Hey Levi. Where it says this account type in:

      Local Service

      then delete everything in both password fields. Worked for me. Good luck!

  51. Kathy W. says

    I just installed an Intel 7260AC wifi card in my 3 month old HP Envy 17t-j000 Quad laptop (non touch). The wifi works, but the Bluetooth has issues. Specifically, I had previously paired my Galaxy S4 phone with the laptop through the original wifi card, but now it CANNOT be removed (and even HP Tech Support tried remotely this morning).

    I have uninstalled and reinstalled the latest drivers from the Intel website for my 64 bit Win 8.1 system.

    Can you help? I simply cannot remove the phone (device) and have remain uninstalled.

    Thanks!

  52. jell says

    da one appearing when u turn on your PC?

    i’m using SAMSUNG laptop. i think dat’s the name before. but when i upgraded it into 8.1 it changes to Jell Mangubat.

  53. muneer says

    Hi
    I tried all these steps but my Bluetooth still not working
    my laptop is dell inspiron n5010
    my os is windows 8.1 x64
    and my bluetooth is broadcom 365

    I tried to install all driver and software even driver of Lenovo but my problem still
    exist

    this is what I have
    (R226746 R273948 R228749 R235168 0CPMH and these drivers for lenovo notebook h0wz07ww h1bn01ww)

    and this is my problem
    btwmm installed ok but when I tried to install inst , this message suddenly appear

    “the wizard was inrerrupted before blutooth software could be compleletly installed
    your system has not been modfied . to install this program at a later time , please run the insallation again ”

    I tried solve it from services.msc and regedit but nothing change
    and I tried to update bluetooth driver from broadcam bluetooth software downloader but it told me please plug in or turn on bluetooth device
    I need help please

    • says

      Hi Muneer,

      1. Uninstall all bluetooth software and drivers from your dell laptop.
      2. Now Click Here to open dell recommended drivers for dell N5010.
      3. In dell drivers page, find Bluetooth Drivers and download it.
      4. After completed download then install it. That’s it.

      If you have any further problems then tell me.

      Thank You.

  54. muneer says

    Hi
    I tried all these steps but my Bluetooth still not working
    my laptop is dell inspiron n5010
    my os is windows 8.1 x64
    and my bluetooth is broadcom 365

    I tried to install all drivers and softwares even drivers of Lenovo but my problem still
    exist

    this is what I have
    (R226746 R273948 R228749 R235168 0CPMH and these drivers for lenovo notebook h0wz07ww h1bn01ww)

    and this is my problem
    btwmm installed ok but when I tried to install inst , this message suddenly appear

    “the wizard was interrupted before bluetooth software could be completly installed
    your system has not been modfied . to install this program at a later time , please run the installation again ”

    I tried to solve it by services.msc and regedit but nothing change
    and I tried to update bluetooth driver from broadcam bluetooth software downloader but it told me please plug in or turn on bluetooth device
    I need help please

    • says

      Hi Muneer,

      1. Uninstall all bluetooth software and drivers from your dell laptop.
      2. Now Click Here to open dell recommended drivers for dell N5010.
      3. In dell drivers page, find Bluetooth Drivers and download it.
      4. After completed download then install it. That’s it.

      If you have any further problems then tell me.

      Thank You.

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