Solved: Bluetooth Device Not Working In Windows 8.1

Today I upgraded my Windows 8 to Windows 8.1 in my dell inspiron and there are many great features and new apps. But the old issue of Bluetooth problem in windows 8 is not solved by upgrading windows 8 to windows 8.1. But don’t worry, because after working hard and using my tricks on the major issue of Bluetooth in windows 8, today I solved Bluetooth problem in windows 8.1. So now you all can solve Bluetooth issue with the help of my trick.

Bluetooth Problem In Windows 8.1

There are unusual Bluetooth problem in windows 8.1. In Windows 8.1 my Bluetooth mouse, keyboard and headphones were already paired but not able to connect. The blue tooth device connect my wireless Bluetooth devices for few Seconds and then disconnect and searching again and again. My Bluetooth device disconnect again and again and Shows a Error “The btvstack could not be started”. So follow below steps to solve this problem. [tested in dell inspiron and working for all dell laptops].

Download Microsoft Windows 8.1 Pro Pack (Win 8.1 to Win 8.1 Pro Upgrade)

FIX: Bluetooth Not Working In Windows 8.1

Step 1:

→ Go to RUN (Windows Logo + R) and type “services.msc” and Enter.

Step 2:

→ Now find “Bluetooth Support Service” and double click on it.

Step 3:

→ In General Tab change startup type Manual to Automatic.

Step 4:

→ Now click on Log On Tab and mark on “This Account” and type your account name or browse to find your account name.

Step 5:

→ Now remove both hidden password and restart your PC.

Step 6:

→ Now Re install your Bluetooth drivers. You can download latest Bluetooth drivers from your PC official website.

Step 7:

→ If Bluetooth drivers not compatible with Windows 8.1 then follow simple steps.

Step 7a:

→ Go to RUN(Windows logo + R) and type “regedit” to open registry editor.

Step 7b:

→ In registry editor go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion

Step 7c:

→ In Current Version find Current version and change the value 6.3 to 6.2.

→ Now check your Bluetooth device, If you have any question about this problem please comment below.

Solution 2: Watch Video Tutorial Here

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This solution is working for all major laptop brands and manufacturers like Dell (Inspiron, Latitude, Precision, Studio, Vostro, XPS, Studio XPS, Alienware), HP (HP Pavilion, HP Omnibook, HP Elitebook), Sony (VAIO), Lenovo (ThinkPad, IdeaPad, 3000 series), Acer (TravelMate, Extensa, Aspire), Asus (Asus Eee, Zenbook), Toshiba (Dynabook, Portege, Tecra, Satellite, Qosmio, Libretto), Samsung (Sens), CompaqIBM, etc.

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  1. nitesh says

    i tried user name and local name also but nothing worked for me.
    i have dell studio 1555.
    it say compatibility issues plz help

  2. Franco says

    Hi! i have an HP Envy M7-J120DX. The wireless key (F12) doesn’t work since a week, i don’t know why? maybe in automatic update…
    i searched for solutions in other webpages but i can’t find. I hope can you help me with this problem. than you!

    • says

      Hi Franco,

      Use Windows Update. Windows automatically find latest USB drivers.

      1. Go to Search and type “Windows Update”.
      2. Click Windows Update and then click Check for updates.
      3. After complete process of checking then Install it.

      Thank You.

  3. Eka Wahyu Sholeha says

    still can not use bluetooth, all thanks to install windows 8.1 pro.
    whereas no bluetooth, but when want to send a bluetooth file its not even there. please send the answer I wrote an email to>

  4. Tami says

    I have windows 8, and I was hoping this would work. I am just trying to connect a little speaker from Radio Shack. I gave up after I did everything on the list, and then after waiting 10 minutes for the driver download to find the bluetooth device, I gave up.

    • says

      Hi Tami,

      Use Windows Update. Windows automatically find latest USB drivers.

      1. Go to Search and type “Windows Update”.
      2. Click Windows Update and then click Check for updates.
      3. After complete process of checking then Install it.

      Thank You.

  5. Nyshia says

    I have an asus laptop with windows 8.1. the instructions did not work for me either :(, went to Local Services, Bluetooth, I stopped it (as it said it needed to be stopped then restarted), deleted but the log in information keeps repopulating. If I go into Bluetooth settings, nothing is accessible. It won’t let me add a device or anything… please help!

    • says

      Hi Nyshia,

      Use Windows Update. Windows automatically find latest USB drivers.

      1. Go to Search and type “Windows Update”.
      2. Click Windows Update and then click Check for updates.
      3. After complete process of checking then Install it.

      Thank You.

  6. Apurv says

    I Have Lenovo g580 laptop. when i m upgrade to win 8.1.. my laptop not shown bluetooth. however in device manager it is not shown. after installing drivers it also not shown. how to deal with this problem? Can any one help???

  7. Andrei says

    I bought a Lenovo Miix2 8 tablet, a bluetooth mouse and a bluetooth keyboard. The mouse works just fine but the keyboard doesn’t work, it tells me that it is not connected even though I paired it. I tried your solution above, but the problem remains the same. Can you help me, please?

  8. Naveen says

    Thanks a ton buddy!!! as soon i saw something related to services, i started the bluetooth service (it was disabled) and every thing worked fine..

  9. Rahul says

    i bought a new hp 15 r007tx a week ago …istalled windows 8.1….evrything wz fine….shared files to my mobile through blluetooth… suddenly i can find my bluetooth nowhere….done everything written above….still no….

    plz plz help me out

  10. Konrad says

    Hey, I’ve got the same problem, but I can’t manage to fix it :c (first of all, sorry for my English.I hope I won’t make many mistakes). I’ve got the Lenovo y580 with windows 8.1. While using windows 7, everything worked just fine, but now it doesn’t. My bluetooth doesn’t even shows up in device manager. I swear I’ve tried everything and still nothing!

    When i’m trying to install lenovo drivers (8.1, 8 and 7 – none of them works) I got the error saying “no appropriate driver to be installed”. I’ve set Bluetooth Support Service to automatic, but when entering my account name, I got “Error 1079: The account specified for this service is different from the account specified for other services running in the same process. “. I found this forum and followed the advice of jb47 – and bluetooth support service started without any problem (I mean it didn’t worked when entering Local Service, but I’ve found out that putting there ‘local service’ in Polish works – my system language is Polish). I set it to automatic and rebooted my laptop. Despite this process in services is running properly, device manager still doesn’t shows bluetooth on the list. I have also tried editing registry, but it didn’t changed a thing. What is the problem with my bluetooth? Please, help me :c

  11. Tsaude says

    Hi Jay, Thank you so much for these instructions.

    In my ASUS X550LNV (with MEdiatek BT chip) ASUS support was not able to help me, neither local dealer support.

    With your instructions (need to modify a little bit) I got my Bluetooth functioning towards Samsung Galaxy S2 and S4 phones.

    I’m so happy with your expertise.

  12. Shilpin says

    I have Inspiron 15R N5110 and updated windows 8.1.
    I followed this instruction but bluetooth is not turning on.
    Please help…Thanks

  13. Ben says

    hey guys, i have a alienware 18. i have AMD R9 290x graphics card. the problem is im having

    “Currently, this hardware device is not connected to the computer. (Code 45)

    To fix this problem, reconnect this hardware device to the computer.”
    this problem occurred suddenly, i never oped my laptop’s case, or changed any hardware. how can this be solved
    i need help guys. thanks

  14. John S says

    After following the instructions my Bluetooth speaker paired but immediately disconnected. I power-cycled it, and now it’s working like a charm. Thanks!

  15. says


    Thank you for this article! It is exactly what I am having troubles with at the moment. However, I have followed these steps, and I still have an issue, except this time my laptop won’t find any devices whatsoever. I have a Dell Inspiron. Any advice is greatly appreciated.

  16. polemistes says

    I first downloaded and installed the newest driver – but Bluetooth did not work properly. Then I found this site and did steps 1-3 and 5 – and this worked for me!

    Thanks a lot.

  17. haney says


    A BIG THANKS………………………

  18. Jonny says

    I am using a HP ENVY dv6-7200ea notebook and this has worked perfectly with it’s intel 4.0 bluetooth adapter

    Thank you so much for this solution, this was driving me insane!

    I’m amazed at how anyone can find anything like this on windows these days…

    Thanks again!

  19. Ash says

    You are fantastic. I’m using ASUS VivoBook S551LB and the Bluetooth Tab literally froze everytime I try to open it. Uninstalling and restarting with or without re-installing didn’t solve anything.

    I tried your solution exactly as you described it and my bluetooth is working perfect now and I connected my wireless headset to my notebook.

    You have my gratitude.

  20. Joshua Hurst says

    Thank you so much for posting this! I can’t believe it took me 9 days of searching and trying different things to find this solution. You are a lifesaver! On a second note, it never takes me this long to find a solution for my linux issues. Shame on you Microsoft/Dell

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