Solved: Bluestack Installation Failed MSI Log File Error

Today I download bluestack .msi file for offline install bluestack in my PC and Bluestack installation failed. There are unusual error occurs during bluestack set up. The Error says,

Hmm… it seems Bluestack App Player couldn’t be install on this computer. We’d love to fix the problem – can you help us? Search your Computer for the file:


and email it to us at Thanks!

bluestack installation failed

This problem occurs in Bluestack App Player offline Setup. After complete download, I’m trying to install the Bluestack App Player on my computer but the above problem arises again and again.

So after using many tricks and hard work finally I found the solution for this problem. There are problem with Digital Signatures, your PC don’t find Bluestack digital signatures. So you need to install bluestack certificate manually. So follow simple step to install Bluestack certificate manually.

How To FIX: Bluestack Couldn’t Be Install MSI Log File Error

Step 1:

First find your Offline Bluestack App Player setup file (. MSI).

Step 2:

Right click on Bluestack .MSI setup and click Properties.

Step 3:

Go to Compatibility Tab and mark on “Run this program in compatibility mode for:” and Click Apply.

Compatibility settings

Step 4:

Now Click Digital Signatures tab.

Step 5:

Click Details and then Click View Certificate.

digital signatures tab

Step 6:

In Certificate dialog box, now Click Install Certificate.

bluestack certificate

Step 7:

In Certificate Import Wizard, Mark on Current User and Click Next.

certificate import wizard

Step 8:

Now Mark on Automatically select the certificate store based on the type of certificate and Click Next.

automatically select certificate store

Step 9:

Now Click Finish. That’s it you will see “The import was successful.” dialog box.

automatically select certificate store

the import was successful

Step 10:

Now Click OK and On Bluestack Properties Click Apply and then Click Ok. That’s it now try to install Bluestack App Player.

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Bluestack App Player is the best software to run Android apps on PC. If you same problem as above then this above steps are helping you to get out of this problem and you can install Bluestack without any errors. If you have any questions regarding to this error then please comment below. I like to solve your problems.

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  1. melroy says

    Sir.. i am getting the same problem
    bluestack installs halfway and then i get the error….

    windows host process ( Rundll32) has stopped working
    windows can check online for solution

    and then bluestack message like all others

    Hmm… it seems Bluestack App Player couldn’t be install on this computer. We’d love to fix the problem – can you help us? Search your Computer for the file:


    and email it to us at Thanks!

    SIR..plz help i installed ur link,s bluestack , installed the certificate too and also tried the cmd suggestion….but same problem


  2. Babbar Khuroo says

    It happened to me also but ultimately i found the solution. Open command prompt first and type “regedit” without inverted commas. A dialog box will appear, on the left-corner pane, locate and click on “HKEY_LOCAL_MACHINE” then click on “Software”. Find “bluestacks” and delete it. Then Install bluestacks. It’ll definitely work!

    • Maelliures says

      ^ This.
      You helped me alot dude.
      I was looking through the comments and finally got this comment that actually helps!

      • Mayur says

        Hello Maelliures, I have tried all these things viz. deleting from registry, from temp folder, from program data and almost from every-where I have seen it but still am getting the same problem. God knows what’s the problem with bluestacks. I have just got fed-up of this.

  3. pradhnesh says

    hey everyone i have tried all methods lije deleting old files, certificate install deleting helaklymachine bluestack file but still the issue is not solved.

    please guide me it shows the error ” failied to install bluestack”

    also i have 4gb ram 500 gb hdd intel i3 processor and graphic card of intel too.

    please giude me to install the bluestack.


  4. Mayur says

    Hello there,
    I have tried it a lot of times but still unable to install the bluestacks. The installation always stops after 2-3 seconds with an error msg “failed to install bluestacks”.
    I have Windows 7 32 bit with 2 GB RAM.
    I even can’t find any msi log file in the temp folder.
    Any suggestion or help please…….

  5. Kratos says

    This Message Pops Out when ever i start Downloading it

    “sorry… this upgrade is not supported for the installed version”

    My rig
    Win 8.1 64 bit
    Geforce GTX 650
    8GB ram

  6. Galih Bagaskara says

    I’ve try anything and doesn’t work..
    until I tried to search in google and I found it!

    go to registry editor (regedit), HKEY_LOCAL_MACHINE > SOFTWARE > Bluestacks
    Delete the folder and try to open it again.

    Works fine with me.

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