Solved: Bluestack Installation Failed MSI Log File Error

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Today I download bluestack .msi file for offline install bluestack in my PC and Bluestack installation failed. There are unusual error occurs during bluestack set up. The Error says,

Hmm… it seems Bluestack App Player couldn’t be install on this computer. We’d love to fix the problem – can you help us? Search your Computer for the file:

Logitech Wireless Marathon Mouse M705

C:UsersuserAppDataLocalTempMSI579fa.LOG

and email it to us at Support@Bluestack.com. Thanks!

bluestack installation failed

This problem occurs in Bluestack App Player offline Setup. After complete download, I’m trying to install the Bluestack App Player on my computer but the above problem arises again and again.

So after using many tricks and hard work finally I found the solution for this problem. There are problem with Digital Signatures, your PC don’t find Bluestack digital signatures. So you need to install bluestack certificate manually. So follow simple step to install Bluestack certificate manually.

How To FIX: Bluestack Couldn’t Be Install MSI Log File Error

Step 1:

First find your Offline Bluestack App Player setup file (. MSI).

Step 2:

Right click on Bluestack .MSI setup and click Properties.

Step 3:

Go to Compatibility Tab and mark on “Run this program in compatibility mode for:” and Click Apply.

Compatibility settings

Step 4:

Now Click Digital Signatures tab.

Step 5:

Click Details and then Click View Certificate.

digital signatures tab

Step 6:

In Certificate dialog box, now Click Install Certificate.

bluestack certificate

Step 7:

In Certificate Import Wizard, Mark on Current User and Click Next.

certificate import wizard

Step 8:

Now Mark on Automatically select the certificate store based on the type of certificate and Click Next.

automatically select certificate store

Step 9:

Now Click Finish. That’s it you will see “The import was successful.” dialog box.

automatically select certificate store

the import was successful

Step 10:

Now Click OK and On Bluestack Properties Click Apply and then Click Ok. That’s it now try to install Bluestack App Player.

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Conclusion:

If This Post Helpful for You, Then Please Follow:

Bluestack App Player is the best software to run Android apps on PC. If you same problem as above then this above steps are helping you to get out of this problem and you can install Bluestack without any errors. If you have any questions regarding to this error then please comment below. I like to solve your problems.

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Comments

      • john says

        after following the steps above and install the offline Bluestack still not successful.

        result :
        Hmm… it seems Bluestack App Player couldn’t be install on this computer. We’d love to fix the problem – can you help us? Search your Computer for the file:

        C:\Users\Trans\AppData\Local\Temp\MSIbccc0.LOG

        and email it to us at Support@Bluestack.com. Thanks!

        I had to repeat it several times, but have not been successful..
        please help..thanks

        • Jay Bokhiria says

          Hi John,

          Follow Below Steps:

          Step 1:

          First find your Offline Bluestack App Player setup file (. MSI).

          Step 2:

          Right click on Bluestack .MSI setup and click Properties.

          Step 3:

          Go to Compatibility Tab and mark on “Run this program in compatibility mode for:” And Click Apply and Ok.

          Now try to install bluestack. Let me know if it works.

  1. krishan says

    hii sir it still doesnt work .. It say again & again
    Hmm… it seems Bluestack App Player couldn’t be install on this computer. We’d love to fix the problem – can you help us? Search your Computer for the file:

    C:\Users\Trans\AppData\Local\Temp\MSI6bb7f.LOG

    and email it to us at Support@Bluestack.com. Thanks!

    please help me….:(

  2. Abhishek says

    The intallation complete succesfully but when i run it. It shows loading and become invisible how can i start please help me

  3. Abhishek says

    When i click on the bluestack icon and restart it a black screen came and vanish I am using windows 8 ,4 gb ram ,1.90 ghz you why this happen please help me from this problem i have tried all the latest bluestacks but the problem remain same

  4. Apple462 says

    Pls help…… I did everything u told!

    it seems Bluestack App Player couldn’t be install on this computer. We’d love to fix the problem – can you help us? Search your Computer for the file:

    C:\Users\Trans\AppData\Local\Temp\MSIae419.LOG

    and email it to us at Support@Bluestack.com. Thanks!

    PLZZZ HELP

  5. naitik says

    I m having windows 7.i installed bluestacks after deleting all folders of bluestacks .the error occurred ‘failed to install’wat should I do plse help.

    thany you.

  6. naitik says

    I did ur one method wich u have written very first but in that import was successful.Then I clicked right click on setup file and did install the a security warning came wat should I do in that it says it may harm ur computer.does it really harm plse tell me real truth if u know.plse help……

    thanks.

  7. naitik says

    I did ur one method wich u have written very first but in that import was successful.Then I clicked right click on setup file and did install the a security warning came wat should I do in that it says it may harm ur computer.does it really harm plse tell me real truth if u know.plse help…..

    • says

      Hi Naitik,

      Sorry for the delay, there are nothing to worry about this because this method is not warm your PC. Please follow step by step to solve this issue.

      Thank You.

      • naitik says

        windows 7,,32bit,,intel(r)core(tm)i5-2004cpu @3.10ghz,,ram 4 gb any more information u need than plse reply by specifying it.reply fast plse.

        thanks

        • says

          Hi Naitik,

          There are no problem with your system requirement. Please give me a screenshot of Error for better understanding and I will try to solve your problem as soon as possible.

          Thank You.

  8. SAMEER SHINDE says

    Hi Jay,
    My computers configuration windows 7, 32bit, intel(r)core(tm)i3 530 @ 2.93ghz,,ram 4 gb.
    The intallation complete succesfully but when i run it. It shows loading and become invisible …then i tried to Bluestacts icon at task bar (show hidden icon) and click Restart. but it says “” Usage: HD-Restart

    and Caught unhandled exception. please check the log for details. the error was there””
    Pls help me.

  9. SAMEER SHINDE says

    hi Jay,
    i Clean registry by using CCleaner but It still doesnt work .. It say again & again “” Usage: HD-Restart ” and “Caught unhandled exception. please check the log for details”
    pls help me.

  10. akshay says

    after following the steps above and install the offline Bluestack still not successful.

    result :
    Hmm… it seems Bluestack App Player couldn’t be install on this computer. We’d love to fix the problem – can you help us? Search your Computer for the file:

    C:\Users\AppData\Local\Temp\MSIbccc0.LOG

    and email it to us at Support@Bluestack.com. Thanks!

    I had to repeat it several times, but have not been successful..
    please help..thanks

    • says

      Hi Akshay,

      Follow Below Steps:

      Step 1:

      First find your Offline Bluestack App Player setup file (. MSI).

      Step 2:

      Right click on Bluestack .MSI setup and click Properties.

      Step 3:

      Go to Compatibility Tab and mark on “Run this program in compatibility mode for:” And Click Apply and Ok.

      Thank You.

  11. Saqib says

    Hi Everyone!
    I have the problem in installing bluestacks on my win 7 x32. (Hmmm…. Msi60637 is missing) I tried the above instructions but only 1 thing changed (the log file name changed) thats it… same error appears. Plz help thank you

  12. Ana Yuvanya says

    i have installed Bluestack, but when i open it… it always instruct to update graphics driver…. why it like that?? whereas my friends isn’t like that… please help me….

  13. irsyaad fauzi says

    I would like to have a solution, I’ve downloaded Bluestack oflline, not always successfully installed “hmm … it seems Bluestack could not be installed on this pc ……….” how to fix it?
    My computer specs:
    8GB RAM
    AMD A4-3300M APU WITH RADEON ™ HD Graphics (2 CPUs), 1.9GHz
    I’ve updated my drivers. please help me.

    I’ve tried the above, still does not work

  14. VIki says

    Hmm… it seems Bluestack App Player couldn’t be install on this computer. We’d love to fix the problem – can you help us? Search your Computer for the file:

    C:\Users\Trans\AppData\Local\Temp\MSI6bb7f.LOG

    and email it to us at Support@Bluestack.com. Thanks!

  15. tezar ardillas says

    after following the steps above and install the offline Bluestack still not successful. i used windows xp sp2..

  16. says

    I followed all the methods and yet still appear “Hmm … it seems Bluestack App Player could not be install on this computer We’d love to fix the problem – can you help us Search your Computer for the file.:

    C: \ Users \ AppData \ Local \ Temp \ MSIbccc0.LOG “

  17. rich says

    mine has refused to start after i have used for several days. it says i should go to support but i dont know how to go about it

  18. Harjeet Singh says

    Hey whenever I try to download BlueStacks, it says that “Failed to install BlueStacks”. What to do? Please help.

    • says

      Hi Harjeet,

      This error occurs in old version of Bluestacks, so my suggestion is go to Bluestacks.com and download latest version of Bluestacks.

      Also Read,

      Thank You.

    • says

      Hi Psoas,

      This error occurs in old version of Bluestacks, so my suggestion is go to Bluestacks.com and download latest version of Bluestacks.

      Thank You.

  19. ray says

    hi
    when i downloaded your offline bluestack installer it says “the installation progress cannot be opened” contact the application….”
    what to do?

  20. Mehedi says

    “Hmm … it seems Bluestack App Player could not be install on this computer We’d love to fix the problem – can you help us Search your Computer for the file.:

    C: \ Users \ AppData \ Local \ Temp \ MSIbccc0.LOG “”

    How can i solve this??

    • says

      Hi Mehedi,

      This error occurs in old version of Bluestacks, so my suggestion is go to Bluestacks.com and download latest version of Bluestacks.

      Also Read:

      Thank You.

      • Ritesh Vyas says

        open cmd (command prompt) and type regedit, on the left-corner pane, locate HKEYLOCALMACHINE click and look for “Software” find bluestack and delete. Then Install bluestacks again That will definitely work!

  21. prince gehlot says

    plz help me my bluestacks is cannot install error is bluestacks currently soesn’t recognize your graphics card
    plz help me step by step

  22. dairyl says

    mine, I just change the default installation directory “Program data” to C:\Program Files (x86) and there i create new folder “BlueStacks”.

  23. devansh singh says

    i have no graphic card is my pc give me easy steps for download bluestack when i try to install there is an error that “failed to install bluestack”

  24. Ephraim says

    Pls help me I have bluestack offliner…same problem,email it 2 ours…I tried evry method…if you know how to bypass it email me at Ephraimkhumalo
    5@gmail.com

  25. Ritesh Vyas says

    These all wil Not Work Just Do The thing Written Below
    open cmd (command prompt) and type regedit, on the left-corner pane, locate HKEYLOCALMACHINE click and look for “Software” find bluestack and delete. Then Install bluestacks again That will definitely work!

  26. sadi says

    hii.. first, thanks for your all sharing..
    ı tryied all methods which u wrote. but no one is working. first one standart setup file which i downloaded by bluestaks web = it says installation failed.
    second one , i tried new link, BlueStacks_HD_AppPlayerPro_setup_0.7.3.766_REL and ıt says error readibg from fil c:/ users……….appplayerPro_set_up_0.7.3.766_REl.msi. verify that the file exist and that you can access it.

    than i do certificate things, but still not working.. could u help me?

    all my respect..
    sadi..

  27. abdullah says

    “Hmm … it seems Bluestack App Player could not be install on this computer We’d love to fix the problem – can you help us Search your Computer for the file.:

    C: \ Users \ AppData \ Local \ Temp \ MSI42a8c.LOG “”

    i tried the other version (BlueStacks_HD_AppPlayerPro_setup_0.7.3.766_REL ) and it worked but i cant install bbm on it .. so i need a later version

    my computer information is :
    Dell Inc.
    Model Inspiron 3521
    Total amount of system memory 4.00 GB RAM
    System type 64-bit operating system
    Number of processor cores 2

    Storage
    ——————————————————————————–

    Total size of hard disk(s) 453 GB
    Disk partition (C:) 84 GB Free (230 GB Total)
    Media drive (D:) CD/DVD
    Disk partition (E:) 95 GB Free (223 GB Total)
    Media drive (I:) CD/DVD

    Graphics
    ——————————————————————————–

    Display adapter type Intel(R) HD Graphics 4000
    Total available graphics memory 256 MB
    Dedicated graphics memory 0 MB
    Dedicated system memory 0 MB
    Shared system memory 256 MB
    Display adapter driver version 6.2.9200.16384
    Primary monitor resolution 1366×768
    DirectX version

  28. roy says

    thank you, it’s work at last. on my lenovo it’s no problem bluestacks installation,but in my Hp, so complicated. refresh my pc because too many failed blustacks installation. I did everystep above, still failed… wait for few hours.. and open bluestacks shortcut and it’s work. thank you my son so glad.

  29. Jason says

    hi there..
    i’m kinda new to this bluestack programs and i need some help about this program..

    i donwloaded the installer from bluestacks website but when i tried to install it, a window with “instance failed : failed to load font set” popped up..

    i’ve tried the offline installer too and i can install it, but when i tried to run the program that window came again and then the bluestack closed itself..

    is there a way to solve this issue?

    thx ^^

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